Refund policy

At Shop Oh Hello, we want you to be delighted with your purchase. However, due to the nature of our products (personal care and digital content), we have specific guidelines for returns and refunds.

Non-Returnable Items

Please note that the following items are Final Sale and cannot be returned or exchanged:

  • Digital Products: All "Speak Like a Local" resources, digital workbooks, and coaching sessions are non-refundable once the file has been sent or the service has been booked.
  • Personal Care Items: For hygiene and safety reasons, all "Hello Glow" lip balms and skincare products are final sale. We cannot accept returns on these items even if they appear unopened.
  • Sale Items & Custom Orders: Any custom-branded products or items marked as "Final Sale" cannot be returned.

Returnable Items 

(Greeting Cards & Stationery)

Unused, unopened physical stationery items (such as Greeting Cards) may be returned within 14 days of delivery.

  • To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging (including the plastic sleeve if applicable).

Return Shipping: The customer is responsible for paying for their own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Damages and Issues

Please inspect your order upon reception. If your item arrives damaged, defective, or if you receive the wrong item, please contact us immediately (within 48 hours of delivery) so that we can evaluate the issue and make it right.

  • How to report: Email us at  with your order number and a photo of the damaged item. We will arrange for a replacement or a refund.

Refunds

(for eligible stationery items)

If your return is accepted (for eligible stationery items), we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.